Shipping POLICY

At Viktorya Minaudière, we offer shipping to the United States and countries worldwide.

1. Processing Time: Since each minaudière is handmade and made-to-order, please allow 6-7 weeks for processing before your item is shipped after placing your order. Please note that processing times may be slightly longer on peak seasons and holidays.

2. Shipping Methods: We partner with reputable shipping carriers to ensure safe and timely delivery of your order. The available shipping methods will be displayed at checkout, and you can choose the option that best suits your needs.


3. Shipping Costs: Shipping costs will vary depending on your location and the shipping method selected. The exact shipping cost will be calculated and displayed at checkout before you finalize your purchase.

4. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

RETURNS & EXCHANGES

Your satisfaction is our top priority. We offer a flexible exchange and return policy as long as they meet the criteria mentioned below:

1. Eligibility: To be eligible for an exchange or return, the item must have obvious, visible damage upon arrival. Proof of damage must be presented and will be examined by our team.


2. Return and exchange process: Since each item is custom-made, we will only accept return inquiries of items with obvious, visible damage. To initiate a return, please contact our customer service team within the specified timeframe. They will guide you through the return process and provide you with the necessary instructions and return address.

3. Exchange: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility requirements. Once we figure out that you’re eligible for an exchange, you will receive a message from us and will get an item replacement of the same product, design and value.


4. Non-Returnable Items: All our minaudière are handcrafted from start to finish and considered as personalized/customized items that may not be eligible for return unless damaged upon arrival.